At Stylunes, owned and managed by Corevista Innovation, we are dedicated to offering a fair, transparent, and dependable shopping experience. In this Grievance Policy, the terms “we,” “our,” and “us” refer to Corevista Innovation, while “you,” “your,” and “user” refer to customers using our platform. Our goal is to address complaints efficiently, professionally, and in line with applicable laws.

What Constitutes a Grievance

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services obtained through our platform. Common examples include:

• Product Issues: Defective items or concerns about product quality
• Delivery Problems: Incorrect, delayed, or failed shipments
• Payment Issues: Transaction failures or other payment-related challenges
• Return or Refund Concerns: Difficulties with returns, exchanges, or refunds
• Customer Support: Dissatisfaction with interactions with our support team
• Policy Clarifications: Requests for explanation regarding company policies

How to Submit a Grievance

To lodge a grievance, follow these steps:

• Access Support: Visit the “Help Centre” or “Contact Us” section on the website or app
• Select Category: Choose the category that best describes your concern
• Provide Details: Include your Order ID, a detailed description of the issue, and attach supporting documents or images
• Submit: Our support team will review your submission and respond accordingly

Escalation to the Grievance Officer

If your grievance remains unresolved or you are dissatisfied with the response:

• Escalate the Issue: Contact our designated Grievance Officer
• Regulatory Compliance: Escalations are handled in accordance with the Information Technology Act, 2000 and other relevant regulations
• Impartial Review: The Grievance Officer conducts a thorough and unbiased evaluation of the complaint
• Contact: Reach the Grievance Officer at corevistainnovation@gmail.com

Grievance Resolution Process

• Acknowledgement: You will receive confirmation of your grievance via email within 48 hours
• Tracking ID: A unique reference number will be provided to track the status of your grievance
• Resolution Timeline: Grievances are typically resolved within 7 working days, or as required by law
• Regular Updates: Progress will be communicated through your registered contact details

Closure of Grievances

A grievance is considered resolved under the following circumstances:

• A satisfactory solution has been provided by the support team or Grievance Officer
• No response is received from you within a reasonable timeframe after the resolution communication
• A final decision is issued in accordance with company policies and legal requirements

Contact Information

For questions, support, or to submit a grievance, please reach out to us at:

corevistainnovation@gmail.com

We are committed to addressing your concerns promptly, fairly, and transparently.